This is the first step to be done by the Client/immediate family members once a claim has happened. They should contact the broker immediately and keep him informed of the policy details, type of the claim & a brief history of the claim. Intimation of claim is must to process the claim.
If its an emergency, for immediate assistance please feel free to contact our Customer Support Unit on 044-48677202 for Car and Bike insurance claims.
For Health, Travel and Term insurance claim, please contact us on 044-48677201
Your broker is your primary contact when it comes to your insurance policy. The first and foremost step is to report your Broker about the claim as early as possible with a detailed account of the claim incident.
Collect, verify and submit all documents in support of the claim registered. Any photos or videos that support the claim.. Assessor/ surveyor will follow up with you to complete the claims process.
Once the investigation is complete, after evaluating the extent of the loss and verification of the documents, the claim will be settled. The time duration it takes to receive payment of the claim will depend on complexity and severity of the claim.